Terms & Conditions The Terms & Conditions are set out in this form, marketing materials, confirmation invoice, the itinerary, etc.
1 Making a booking The group leader accepts all terms & conditions on behalf of all party members and confirms that s/he has the permission of each member of the tour party (for minors, the permission of a parent/guardian) to deal with us on their behalf and that all members are aware of and have agreed to these conditions.
(a) All bookings made through DB Tours are made with DB Tours Ltd. DB Tours Limited trade under a number of trading names including but not limited to DBS Sports Tours, DBS Rugby Tours and DBS Hockey Tours.
(b) No contract exists until DB Tours Ltd. has received a properly completed, signed booking form accompanied by the relevant deposit. Where faxed or posted copies of the booking form cannot be made, you accept that e-mail is satisfactory communication and commits you to progress the booking. In alternative, a facility has been created on our website (the details of the website) to Up upload the Booking Form on the same and you accept that uploading the Booking Form onto our website is satisfactory communication and commits you to progress the booking also.
(c) No additions, deletions, changes, or promises may be made relating to these conditions, except by a director of DB Tours Ltd., in writing and signed by said director or by email.
2 Obligations of the client
a) The client is defined at Condition 1 (c) as above shall check all travel documentation immediately as it is furnished to him. If the client considers any document is incorrect or has a query in relation to its contents he shall forthwith notify the retailer or organizer of his concern and they shall respond as soon as possible. It is the sole responsibility of the client to ensure that all travel documents i.e. passports / visa (where relevant) etc. are in order.
b) It is the obligation of the client to inform DB Tours immediately both by telephone and also in writing if they or a member of their group wishes to cancel.
c) It is the responsibility of the client to make all relevant information necessary to the proper and successful organisation of the trip available to DB Tours. This includes destinations that the group would like to exclude for their party, activities that they would not like to participate in, special requirements of group members that may need to be considered for example dietary needs, physical, sensory or mental disability and any other information about the group or members of which that is relevant to the .
The balance is required eight weeks before departure.
DB Tours requires a tour approval form from your governing union 6 weeks prior to departure. The approval should state destination number of travellers and number of games to be played.
(a) The client signing the booking form and handling communications with DB Tours Ltd. is responsible for collecting and making all payments for the group. If he/she is not in a position to do this, they must appoint someone else from the group to collect all relevant monies and make relevant payments to DB Tours Ltd.
(b) To book a trip with DB Tours Ltd. a minimum payment of a 10% deposit is required. A higher percentage deposit may be required by certain groups. This will be clearly outlined on the invoice presented to the group at the time of booking.
(c) Only in exceptional cases will the balance be accepted less than eight weeks before departure
(d) If DB Tours Ltd. does not receive the full amount outstanding by the due date, DB Tours Ltd. reserves the right at any subsequent time before departure to cancel the booking and charge cancellation charges.
(e) All monies paid by the client in respect of the tour, including all deposits are non-refundable.
(f) Bookings made within eight weeks of departure date must be paid in full at the time of booking.
(G) We will need to be sent photocopies on deposit of the relevant passports If we are booking flights for customers we need 100% of the cost of the flights before booking. As the costs of name changes / cancellation is too high.
Our prices are based on costs and exchange rates as at the date of booking.
DB Tours Ltd. reserves the right to pass on any increases due to fluctuation in currency exchange rates, increases imposed by suppliers or any increases due to Government action. By Government action, we mean events such as the imposition of a new tax in the Republic of Ireland or abroad, or an increase in an existing tax or levy, or a catastrophe such as war, which causes major disruption to oil supplies. DB Tours Ltd. reserves the right to surcharge you for any increase in fuel or other costs at any time up to 30 days before your departure. Alterations in currency exchange rates must also be taken into consideration. Unless otherwise stated on the agenda the payment does not include the cost of drinks, food, admission, transfers, parking charges, porterage, fees, contributions and/or any other items that are not referred to on the booking form. Accepted payment methods include cash, credit cards Visa and MasterCard wire transfer, etc.
Please note, where a card is being used for payment, the client should note that may be a charge related to the card of up to 3%
(a) You should advise us of cancellation by email or recorded letter as soon as possible. In certain circumstances, where DB Tours Ltd. requests, cancellation must be received by letter. Cancellation of a booking is effective only when received in writing by DB Tours Ltd. from the person who has made the booking with DB Tours Ltd. i.e. he/she who signs the booking form and handles communication with DB Tours Ltd. If a cancellation takes place at any time up to eight weeks prior to departure, no monies will be refunded.
(b) Please remember that many risks for cancellation (other than disinclination to travel) are covered by travel insurance generally. You are advised to clarify these particulars with your insurance company. In particular, where cancellation is due to injury or illness which has not been caused by DB Tours, the client is advised to take out an appropriate insurance policy to cover this risk as unless it is cancelled eight weeks prior to departure, DB Tours will not refund monies in relation to same.
(c) In the unlikely event of DB Tours Ltd. having to cancel an excursion for any reason whatsoever a full refund of all monies paid will be made. However, if it is the case that DB Tours have to cancel the excursion and the client is directly the cause of DB Tours having to cancel same, then in that event no refund of monies paid will be made. However, where available, and in the event the client does not contribute directly to the cancellation, you many opt to transfer monies paid to an alternative excursion.
(d) Please note, it can happen that fixtures or tournaments are cancelled due to circumstances beyond the control of the DB Tours Limited, for example, a tournament could be cancelled specifically due to bad weather. Please note in those circumstances where the cancellation of a tournament or other such event, is outside the control of DB Tours Limited, then DB Tours Limited will not be liable for any refund, compensation or any other costs which may be incurred in respect of the trip
6 Name change
(a) For packages where travel is by coach and ferry, deposits and other payments of any member cancelling may be transferred to a replacement person up to 72 hours prior to departure. Name changes will be subject to a fee and must be notified in writing. Note that travel insurance cannot be transferred to another person and a new policy for the replacement person(s) will be required.
(b) For packages involving flight travel, see 19(b). For transfer of holiday to another person: the consumer who transfers a booking and the transferee are to be held jointly and severally liable for the payment of any balance due for the package and a substitution fee may be applied
7 If a match/event is transferred, postponed, or cancelled
(a) For events by coach and ferry travel, where, prior to departure, an event/fixture is changed, transferred, or postponed by the organizer and out of control of DB Tours Ltd. for any reason whatsoever, it is agreed that all monies will be transferred to the new date without question. Refunds are not available in these circumstances. Name substitution may be subject to Condition 6(a) above. If departure has occurred prior to notification of such changes outlined herein, the tour will proceed as a leisure break and a refund of entrance fees will be provided on return.
(b) For events involving air travel, where an event/fixture is changed, transferred, or postponed for any reason whatsoever, the tour will proceed as a leisure break unless the airline can provide flights without any increase in costs or imposition of penalties for the new dates involved.
(e) For events where DB Tours provides match tickets and hotel accommodation only, should there be changes, cancellations, postponements or transfers of matches, the costs of accommodation are not refundable. DB Tours will endeavour to obtain refunds on the match ticket element, but this is subject to such refunds being made available to DB Tours initially.
8. Client Responsibilities (including all confirmed members of the group)
a) To ensure that all members of the group are informed about these terms and conditions and the booking/program details. To take full responsibility for client side administration and be responsible for the accuracy of information supplied. Some of the activities provided by DB Tours Ltd. as part of the program require an element of physical activity on the part of the group. The client will ensure that all members of the group are physically able to take part in the program, suffer no disabilities or conditions that may impair, restrict or endanger their involvement or that of other members of the group’s involvement in the program. If any member of the group has any disabilities or ailments that may prohibit or limit their participation in certain activities it is the client’s responsibility to inform DB Tours Ltd. of such.
b) Failure to keep to the timetables may result in either discontinuation of the event/activity or cancellation of the program in either event DB Tours Ltd. will not be liable for any refund, compensation or any other costs that may be incurred.
c) To ensure that all members of the group act at all times in a safe, responsible and courteous manner, comply with all safety procedures (for the avoidance of doubt this includes an appropriate level of sobriety), listen and be present at all safety and information briefings relevant to the program’s activities, make supervisors or any person in authority immediately aware of any equipment or site deficiencies or concerns, as well as of any injury, ailment, disability of a group member that may impede/prohibit/limit their participation or that of the group as a whole, dress and/or equip themselves suitably for any event or activity as advised by DB Tours Ltd. and/or its suppliers (failing which as is deemed appropriate or suitable in the circumstances), and observe and obey all laws, requests (including the signing of any disclaimer) and conditions of use of any supplier, including accommodation and entertainment venues.
d) Where an accidental damages security deposit is required by DB Tours Ltd. or any of its suppliers, this deposit will be paid by the client. It is the client’s responsibility to ensure the retrieval of this deposit on completion of their journey/stay/activity or other.
e) DB Tours clients assume responsibility for their conduct while participating in a tour/excursion/trip/party/event. DB Tours Ltd. does not condone or take responsibility for any unlawful, disorderly or offensive behaviour displayed by clients.
9 Cancellation of ferries
If ferries are cancelled prior to departure, DB Tours Ltd. will do everything in its power to get you or your group to the said destination by arranging alternative ferry routes or sailings. DB Tours Ltd. cannot be held responsible for late arrival at or missing an event. Refunds will not be given unless DB Tours Ltd. receives refunds from suppliers.
10 If there is a change of plan
(a) While DB Tours Ltd. will at all times endeavour to satisfy clients’ requirements, nevertheless, because of changing circumstances, DB Tours Ltd. must reserve the right to make alterations to any booking made. If, for any reason, the details of your tour/excursion/trip/party/event have to be changed before departure, DB Tours Ltd. will inform you as soon as possible.
(b)It should be noted in the event of changes which substantially alter your tour/excursion/trip or event are brought about certain circumstances beyond the control of DB Tours, for example, if the TV networks change the date of a game from a Saturday to a Monday, DB Tours will offer you the alternative accepting services or accommodation of comparable standard to those originally booked or if appropriate, attendance at an alternative game (except in the circumstances already outlined in condition 9). It should be noted, there will be no refund of monies made in that event.
11. Travel Insurance
(a) We recommend everyone who is travelling should take out travel insurance cover. This may be purchased from DB Tours or any other source provided the level of cover is equal to or greater than that available from DB Tours. DB Tours includes travel insurance for anyone travelling from the Republic and Northern Ireland, anybody travelling from outside these countries need to purchase travel insurance before departure. If anybody chooses to travel without any travel insurance cover, they must complete and sign the waiver document which appears on our website (Give the website address). In the absence of this waiver, DB Tours reserves the right to refuse to carry persons without Travel Insurance and the person(s) will forfeit all monies paid. The Consumer’s/client’s attention is drawn to the exclusion clauses and excess in the insurance policy arranged by the Organiser. It is the responsibility of the consumer/client to read their insurance policy before they travel and check that the insurance scheme provides the Consumer/client with his desired level of cover. In so arranging insurance cover for the Consumer/client the Organiser is acting as the agent of the relevant insurer and shall not be responsible to the Consumer/client for any default by the insurer under that policy. All claims made against the insurance policy shall be made directly to the insurer. The Consumer/client shall be responsible for making any special or increased insurance arrangements which he deems necessary. While DB Sports Tours makes every effort to ensure the safety of all participants, it is recommended that participants obtain insurance in case of injury.
(b) It is the case that for many customers DB Tours includes travel insurance as part of their package. However, it is to be noted, if insurance is included as part of your package, the insurance will not be validly in place until all of the names, Dates of births and age of people travelling with a particular group are submitted.
12 Events beyond DB Tours Ltd. control
War, or the threat of war, terrorist activity, political unrest, riots, civil strife, industrial disputes, natural disaster, closure of airports or ports, road works, technical problems with or accidents involving aircraft or other transport (including traffic accidents/delays), fire, bad weather, force majeure. In addition, there may be other events beyond the control of DB Tours to include TV stations changing the dates of fixtures or clubs may cancel a training or stadium tour.
13 If you have a complaint
Should you have a complaint, please inform the DB Tours team at the earliest opportunity. DB Tours Ltd. will do everything possible to help you. If the matter cannot be put right on the spot, please follow it up with a letter to DB Tours Ltd. Within 14 days of returning from your excursion as DB Tours Ltd. will not accept liability for claims received outside this period.
Letters should be from the client who made the original booking i.e. signed the booking form and handled communications with DB Tours Ltd. Where the complaint is from a different member of the group we will also require written communication from the client who made the original booking. In the unlikely event that an agreed settlement cannot be reached, you can take advantage of the special Arbitration scheme outlined in condition 14.
If any question of difference shall arise between the client and DB Tours Ltd. regarding this contract or by the construction thereof, the same shall be referred to the award and final determination of an arbitrator to be agreed upon by the customer and a panel of not less than ten practicing solicitors of more than seven years standing, nominated by DB Tours Ltd.’s legal advisors, such arbitrators to have all the powers of arbitration arising under the provisions of the arbitration acts. Such arbitration must take place prior to any legal proceeding issued unless the right to arbitrate is waived by DB Tours Ltd. The venue for such arbitration shall be Dublin, Ireland and appropriate law shall be Irish Law. At any such arbitration, the customer shall admit into evidence the written statement of any agent, representative, courier, hotelier, or other like person for the purpose of proving matters of fact. This clause is specifically intended to minimise the cost of arbitration.
DB Tours Ltd. will not accept responsibility for loss or damage to luggage, except upon proof of negligence of DB Tours Ltd. team members and of damage in excess of normal wear and tear. Lack of proper care towards your luggage could result in your claim being turned down. The tour operators are not liable for lost property on the coach or otherwise.
16 The supervision and behaviour of parties
In signing the booking form the group leader also accepts responsibility for the good conduct of all participants during the tour/excursion/trip/party/event and warrants that at least one responsible adult will be on active duty at all times to ensure that all participants behave well. Furthermore, it is the group leader’s responsibility specifically to ensure that:
(a) No participant under 18 years of age consumes alcoholic drinks;
(b) All local laws relating to the consumption of alcohol are at all times obeyed by the participants;
(c) No participant consumes alcohol to excess;
(d) No participant smokes in the accommodation/venue/centre’s/nightclubs unless authorised to do so or in any way causes a fire hazard;
(e) Participants act in a responsible and lawful fashion during the tour/excursion/trip/party/event and do not behave in a way likely to cause damage to property, injury to themselves or others, or offense to other people.
A Good Behaviour Bond of €500 per group will be charged initially to each group booking. This Bond will be refunded once the transport supplier(s), accommodation supplier(s) and any other supplier(s) while on tour have advised that no damage or inconvenience has been caused. Should any damage or inconvenience be reported by a supplier then the Bond will be forfeited in full.
17 Conduct and behaviour
All persons traveling on any trip undertake to accept and follow all instructions issued by the coach drivers, hoteliers and/or the guide or any other parties. The good conduct and behaviour of all persons is an essential element of the trip and accordingly, those persons authorised to act on behalf of DB Tours have full authority to remove any person if they fail to comply with instructions and requests. No refund will be issued in such circumstances.
DB Tours Ltd. is pleased to accept full responsibility for arranging with reasonable skill and attention any excursion booked with it. However, it is not possible for DB Tours Ltd. to be responsible for the day to day running of the various hotels, hostels, youth centre’s supplied, or the various airlines, ferries, trains and coaches, or any other supplier including the suppliers of activities and entertainment, food and beverages, not directly under the control of DB Tours Ltd. Accordingly, DB Tours Ltd. wishes to make it quite clear that it will not in any circumstances be responsible for any additional expense, distress, disappointment, loss, damage, injury, accident, delay, inconvenience, or irregularity resulting from or attributable to the act or default of any company, firm or persons in connection with the carrying out of such arrangements or bookings or the conveyance of any client. Every booking is accepted subject to the conditions imposed by air, shipping, rail, coach, hotel, hostel, camp site, restaurant, insurance and other companies, firms or persons concerned with the excursion or any claim with respect to such matters must be made against the appropriate principal.
19 Air travel
(a) In respect of any booking for which air travel forms a part thereof, the booking terms and conditions of the contracting airline supersede those of DB Tours Ltd. where applicable.
(b) Where a booking is made by DB Tours Ltd. on behalf of a client with any airline, any subsequent name or date change fees, including date changes due to the rescheduling of an event or fixture, will lie with the client. If the customer elects to purchase airline tickets independently, said cost will not factor into the total price of the tour. If the customer wishes to upgrade their seat class on a given flight, the additional cost must be paid immediately and is subject to availability.
We are obliged to inform you, at time of booking, of the identity of the operating air carrier(s) which is due to perform, or likely to perform, your flight and if there are any changes to the operating air carrier(s) we are obliged to inform you of any such change(s) as soon as possible. If we don’t know the identity of the operating carrier(s) at time of booking, we must inform you of same as soon as such identity is established. In all cases, we are obliged to inform you of the identity of the operating air carrier at check-in or on boarding, where no check-in is required for a connecting flight.
This notice is issued pursuant to the requirements of article 11 (6) of regulation 2111/2005 regulation on the establishment of a community list of air carriers subject to an operating ban within the community and on informing air transport passengers of the identity of operating air carriers and the repealing of article 9 of directive 2004/361E°®.
20. Driver hours
Please note that your final itinerary will be drawn up taking into account E.U. Drivers (Tachograph) Regulations. We would ask you as organizer to conform to this itinerary and not to request your driver(s) to work beyond the limit as this may render him subject to prosecution.
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